Our hearts and thoughts go out to the people who have been affected by this unprecedented event
and we appreciate the healthcare workers, local communities, and governments around the world
who are on the front line working to contain this coronavirus. Please know that we are vigilantly
monitoring the COVID-19 situation and have precautions in place to ensure a healthy stay at any of
We know travel may not be your first thought, but we want you to know the safety of our guests and
associates is our top priority. We want to thank you in advance for putting your trust in our Hotels as
you plan for future travels.
We are updating our current policy for individual reservations to provide our customers the most
flexibility we can offer during these challenging times.
Direct Individual Reservations
All existing individual reservations made directly with the hotel or via the hotels own website before
March 17, 2020 that are for arrivals between March 18 and April 30, 2020 can be changed to an
alternative arrival date prior to 31st March 2021. This change can be made up until 24hrs prior to
your scheduled date of arrival without any penalty. This includes advance purchase rate
reservations. Please note that any modification to existing reservations would be subject to
availability and possible rate difference.
All modification requests must be made in writing to the hotel’s reservations department by email to
email@example.com. We are not able to make any modifications by
Online Travel Agent Individual Reservations
For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia)
please contact them directly, we will honour the same policy, as above, for pre-paid rates via them
as well. We are not able to change these bookings directly so please ask your travel agent to contact
us to make the change.
Any guest making a new advance purchase reservation between today and 30th April 2020 will be
allowed to make one reservation amendment free of charge for any future date booked until 31
st March 2021, subject to availability. As mentioned previously this amendment must be made in
writing by email to the hotel, we are unable to make these changes over the phone.
For bookings with an arrival date beyond 30 April, 2020, we want to remind you of the flexibility
already built into our rates and packages that allow our guests to amend travel plans as necessary.
Our Best Flexible Rate allows our guests to change or cancel their reservation 24 hours prior to the
day of arrival. Changing the date on any reservations through our Best Flexible Rate may result in
different pricing, but there is no fee for making changes.
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